We have discovered that some of the green coffee beans we supplied to our customers did not meet the “designated single estate” standard stated in their product specifications.
We deeply regret and sincerely apologize for causing this issue of nonconformity that has resulted in a loss of our customers ‘trust.
Affected Products
Guatemala Antigua La Azotea SHB
Guatemala Antigua La Azotea SHB Plastic Bag
Guatemala Antigua La Azotea SHB 35KG Plastic Bag Shanghai
Guatemala Antigua La Azotea SHB 35KG Plastic Bag
Guatemala Antigua La Azotea SHB Peaberry 35KG Plastic Bag
Issue
Product Specification: Coffee cherries harvested and processed at the Antigua La Azotea Estate
Actual Product (Fact): Coffee cherries harvested at the Antigua La Azotea Estate and neighboring farms (within Antigua) were mixed and processed at La Azotea Estate
Background to Discovery
This issue was discovered during our process of collecting raw material information as part of our efforts to reduce greenhouse gas (GHG) emissions.
Current Understanding of the Situation
Our investigation suggests that, coffee cherries from nearby farms (confirmed to be from Antigua) were collected, and mixed with cherries from La Azotea Estate, before being processed, and exported.
Both our company and our supplier have concluded that it is difficult to ascertain the exact timing and detailed circumstances under which coffee cherries harvested by nearby farmers became mixed in, as the relevant personnel at the time have since left their positions.
We deeply apologize for the considerable inconvenience and concern this has caused our customers.
We will implement appropriate measures to prevent recurrence, such as on-site inspections by our professional representatives and regular verification of specification compliance.
We are committed to restoring trust and will make every effort to address this issue with utmost sincerity. We kindly ask for your understanding and continued support.
Contact Information: Customer Inquiry Center (Monday to Friday, 9:00 a.m. to 5:30 p.m.,Phone number: 078-861-7764)